Last updated: 5 July 2026

This Refund & Cancellation Policy applies to subscriptions to LoanHisab, operated by Kedaya Tech LLP, and should be read together with our Terms & Conditions. It explains our free trial, how billing works, how to cancel, and when refunds apply.

Free trial — try before you pay

Every new agency gets a 14-day free trial, with no card required, so you can evaluate LoanHisab fully before making any payment.

Subscriptions & billing

Paid plans are billed in advance on a monthly or annual basis in Indian Rupees (INR), plus GST as applicable. Payments are processed securely through our payment partners (Razorpay, Cashfree). Subscriptions renew automatically at the end of each cycle until you cancel.

Cancellation

You can cancel at any time from Settings → Billing in the app, or by emailing support@loanhisab.com from your registered email. On cancellation:

• Your plan remains active until the end of the current paid cycle;
• You will not be charged for the next cycle; and
• You keep access to your data during the remaining paid period.

Refunds

• Monthly plans: payments are generally non-refundable once a billing cycle has begun, as you retain access for the full paid period.
• Annual plans: if you cancel within 7 days of the charge, you may request a pro-rated refund for the unused full months, less any discount availed. After 7 days, annual plans are non-refundable but remain active until the end of the term.
• Duplicate or erroneous charges: refunded in full.
• Service failure materially attributable to us: we may, at our discretion, provide a pro-rated credit or refund.

We do not provide refunds for partial months, for periods during which the account remained active, or where the account was suspended or terminated for breach of our Terms.

How to request a refund

Email support@loanhisab.com from your registered email address with your agency name and the payment reference / transaction ID. We will acknowledge within 2 business days.

How refunds are processed

Approved refunds are made to the original payment method through our payment partner (Razorpay / Cashfree). Refunds are typically completed within 5–10 business days, depending on your bank or card issuer.

Contact

Kedaya Tech LLP · Email: support@loanhisab.com · Phone: +919725925909.